First, let me start off by saying that I very very rarely write negative reviews. If anything they are constructive criticism. With that being said, Cheeca Lodge is known as the Plaza Hotel of the Keys. Former presidents and athletes alike have all stayed here and continue to stay here. Having been to Cheeca Lodge before, I did not expect the lack of service, poorest of quality hospitality in all my life and I've traveled the world. Now I would've cut some slack because of the Covid-19 Pandemic and the world is running a bit different these days. HOWEVER, for a resort with such a high standard, and high nightly rates ($744/night) for a Lodge room without ocean view. Our experience during this trip was beyond sub par. Considering these times requiring the highest level of sanitary cleanliness, this stay was far from that! (And the pictures below will show it) I'd like to make one thing VERY clear. None of this awful experience was the fault of the staff. This problem is coming from the top down.
Cheeca lodge and spa islamorada fl.com
Give it a try, you won't regret it. The restaurant is the whole fried yellow tail We had a really good stay at Cheeca overall. Prices at hotel restaurants are outrageous and service from waitresses was poor. Golf course was poorly kept up and greens were awful but nice it was free enjoy a bottle of champagne while you sit in the outdoor jacuzzi tub. HEAVEN. Lobster grilled cheese sandwich! Yummm Great space to be. Perfect surrounding. Service not always up to date Paradise. Great fresh food and amenities. You can golf in your bathing suit here! There's a 9-hole golf course here that's perfect for golf enthusiasts. Amazing view Resort fees are worth it. A lot is included... Great fish!!!! A mon arrivée, le champagne était chaud... The Rum Drink with Nutmeg Get a mojito under tha palms Relaxing for the whole family! 387 Фото
Cheeca lodge and spa islamorada fr.wikipedia.org
From the moment we checked in, there was a shortage of staff. The resort looks like it's barely being kept up. It's as if you can tell that the upper management and ownership has no care whatsoever for their employees, their property, and most importantly their guests. They work their employees to the bone. I wouldn't be surprised if they had an audit from employment services after these past few weeks. The poor employees are running around with no direction, no resources and no desire to do their job (in an economy where they're grateful to have one). Ultimately, my grievance is not about the employees. It is ultimately about the fact that we received the worst service, most disgusting living conditions and had to do more work then vacationing. They we're so over booked, yet understaffed it was EXTREMELY obvious the people upstairs only care about one thing, profit! Well this is the hospitality industry and with such poor service, lack of quality, lack of service, unsanitary rooms, I hope this review wakes management up.
Cheeca lodge resort and spa islamorada fl
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