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- Ojo Caliente Mineral Springs Spa - 2021 All You Need to Know Before You Go (with Photos) - Ojo Caliente, NM | Tripadvisor
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TL/DR: this place looks cool, but that's it. Staff is awful and for the price it's totally not worth it. This was a great experience If you take away nearly every staff interaction, price, food & drinks. The check in staff are quite possibly the rudest customer service team I have ever dealt with. Just rude and snarky from the get-go. From the moment we walked into the office they were incredibly off-putting. Seriously, it was like it was their job to be rude, and if it was, like as some kind of performance art piece, they nailed it. *side note, part of the waiver you sign is a release of liability for TORTURE, not marking that up. Read it if you go. Anyhow, we booked 3 nights in the big suite with a private pool and that was VERY nice. For $1500+ for 3 nights stay you would think it would be a luxury or even 4 star resort, it's certainly priced as such. Nope. The food was alright, but just alright, and the service in the restaurant and "bar" was also rude and curt. At one point we thought we might be on a hidden camera show to see how we would react to the service.
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Ojo Caliente Mineral Springs Spa - 2021 All You Need to Know Before You Go (with Photos) - Ojo Caliente, NM | Tripadvisor
The bar is beer and wine only. Fine, fine, fine... but the bar tenders were rude too! It was insane! Nearly every interaction we had with the staff was hysterically rude. It got to the point where rather than having to deal with the folks working at the place we drove to the gas station down the highway to buy groceries and wine so we didn't have to interact with the seriously, incredibly, almost-to-the-point-of-ridiculousness rude staff. The upside was that the suit was nice. Not $500 a night nice, but nice. Cool fireplace. We stayed at Ojo Caliente because it looked cool on the website and friends of ours had been there the month before. When we got home and talked to them... they had the exact same experience! They thought it was just an off day for the staff, but noted that they were also treated with rudeness and very curtly right off the bat. Unless every day is an off day, it's just the staff. Definitely wouldn't recommend. Save yourself the hassle and go to ten thousand waves instead.
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