5 out of 5 Based on the opinion of 11 people Ratings and reviews have changed Now it's easier to find great businesses with recommendations Great selection. great customer service. Great knowledge and experience. Delivery was fast and efficient. I am sorry that I even looked anywhere else!! I would reccomend them to anyone and everyone. The worst experience of our life!!! Beyond bad in service, and especially the installation and quality of an inground pool! Stay far far away from these crooks! We purchased our hot tub at ultimate spas 4 years ago And have used it daily And had zero issues Had a minor blip and they were here within hours all fixed up and under warranty I tell everyone I know that ULTIMATE SPAs are the BEST... I highly recommend! See More
Ultimate spa heat reviews and cost
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Mario! Thank you for the review. Very helpful! Very helpful customer service, made the decision easy. Thanks for taking the time to leave a review. Simply the best thing to happen ( apart…
Simply the best thing to happen ( apart from the great food itself! ) For our hot food home delivery service. Hi Dean, thank you for your continued support, we really appreciate it. Bought several bags over the years for…
Bought several bags over the years for commercial use. Great design, quality and functionality. Hi David, great to hear you are loving our products and thank you for the review. They were very helpful and made sure we…
They were very helpful and made sure we got the right product as soon as possible. Very flexible and very helpful
Hi Paul Thanks for taking the time to leave a review. Perfect customer service
Perfect customer service. Highly recommended
Hi Paulo, thank you for taking the time to leave a review.
Ultimate spa heat reviews and prices
I bought 4 takeaway Premium bags in May…
I bought 4 takeaway Premium bags in May or Jun 2020. I have been checking their website ever since for these heat pads. I emailed them a few times, they never bothered replying to my email. Recently it stated on their website that heat pads/packs were due in stock in Jan 21, again no response to my email. The bags look quality, in many ways they are, the bags came folded and stuffed in to card board boxes, hence they flop/keel over, they have no rigidity to their walls which is annoying when trying to pack in a hurry. Other than that the bag delivers as described, the insulation is on the thin side in my opinion. I WILL NOT DO BUSINESS WITH THIS COMPANY AGAIN, THEY JUST INGORE CUSTOMERS WHO HAVE A PREMIUM PRICE FOR THEIR BAGS. They don't give a damn about their customers, if they just replied and told me the truth I could have bought a cheap Chinese heat pad and been away. Hi Mr Patel, we feel your frustration and many of our customers that we're unable to supply our heating packs too.
Rest assured we're working hard to get them back in our store as soon as possible. Kindest regards, Ultimateheat
Stay far from this rubbish company
Stay far from this rubbish company. Bags are rubbish. Customer service shocking. I bought bag and is just under one year but they say, they cant change the adapter for free. Even bags are not heating enough. I am lucky just boghut one for trying. Hi Larry, thank you for your feed back. As mentioned on our call we offer a 1 year warranty on all items, if you return the faulty items to us, we'll be more than happy to issue you a replacement free of charge. You'll be able to find our return address listed on the website, should you have any questions, please don't hesitate to get in touch. FANTASTIC PRODUCT, HIGHLY RECOMMENDED
This indeed is the Ultimate Heat Delivery Bag. It is such a fantastic product. I have only been using it for a few months but we are so pleased with it that we are going to order some more very soon. It really does keep the food hot all the way to your destination and I am yet to purchase the heating pads that works with it.
We are trying our best to restock our packs however we've encounter a few problems along the way and are still hopeful we will be able to deliver them before long to our customers. Apologies about the messages, unless a correct email is left on our auto messaging service on our website we're unable to reply, as this isnt monitored live we rely on receiving the correct details. If you would like to talk to us directly please email us at
No heat packs for bags
Hi. I bought 3 large heat bags and was told the heat packs were to be in december 3rd. No update food is being delivered warm Not hot. Its affecting our business. When will you have the heat pack in. Truthfully please. Warning do not buy without heat packs
Thanks for your feedback Paul, due to the current situation we have a delay on our expected delivery dates for the heating packs. We are just as disappointed as yourself and are trying our best to deliver on our heating packs. We aim to have these restocked in January. Our bags on there own offer much greater heat retention to that of the standard delivery bags most would be used too.
Ultimate spa heat reviews and complaints
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This company has brilliant communication as well. Jamie Hewitt, thank you for all your help, from when I ordered the wrong size to when I accidentally burnt the lining of my bags. I would highly recommend this product if you have a catering company, it's one of our best investments. Excellent Customer Service
Really fantastic Customer Service, I had an issue with one of the hot plate leads, a replacement was sent out immediately, no questions or messing about. Thank you so much
Only the latest review will count in the company's TrustScore
Thanks for the review Marion. We're sure you will love your purchase. Excellent service
Excellent service, excellent product, highly recommended. Hi David, thanks for taking the time to leave a review. Great to hear your happy with your purchase. Top quality products
I have a home delivery company and I bought already about 10 UltimateHeat delivery bags including the new range which by the way is the best of all, well worth the price. All I can say the products are best quality and the staff A1.
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